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Booking Policy

DEPOSIT & 48 HOUR CANCELLATION POLICY

FAITH & GRACE HAIR AND BEAUTY HATFIELD

Sorry we have to put this in place due to the Covid-19 rules, to help run our business effectively.

Here at Faith & Grace Hair and Beauty we value our customers – to ensure we can meet demand and avoid missed appointments, please be advised that we require a deposit on ALL new bookings. Prior to each appointment, careful time and preparation is often needed by our team, in order to deliver the best possible service. We take your appointment as a verbal contract and it is reserved especially for you.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. For this reason, we respectfully advise that deposits are strictly non refundable and 48 hours notice will be required to change a booking or the deposit will be lost.

For any queries you may have regarding this please to not hesitate to call us on 01707 27 3114 where a member of our management team will be happy to answer any questions you may have